Frequently Asked Questions
Have a question about shopping, financing, or servicing a Ford or Lincoln? Find quick answers below from the team at Gates Ford Lincoln in Richmond, KY. If you don't see your question, contact us and we'll help.
About Gates Ford Lincoln
Where is Gates Ford Lincoln located?
We're at 6012 Atwood Drive in Richmond, KY 40475. We serve drivers from Richmond, Lexington, Nicholasville, and across Madison County. Get hours and directions.
What are your sales hours?
Our sales department is open Monday through Saturday from 9:00 AM to 7:00 PM and closed on Sunday. You can call our sales team at 859-316-8416.
Do you have Spanish-speaking staff?
Yes. Hablamos español. Let us know when you contact us or visit, and we'll help you in Spanish.
Is Gates Ford Lincoln part of the Gates Auto Family?
Yes. Gates Ford Lincoln is part of the Gates Auto Family, a family of car people since 1915. Gates Ford Lincoln itself has been in business since October 2020.
Is Gates Ford Lincoln hiring?
Check our careers page for current openings at our Richmond dealership.
Shopping New & Used
What vehicles can I shop at Gates Ford Lincoln?
You can shop new Ford and new Lincoln vehicles, used vehicles from multiple makes, and Ford Blue Certified vehicles. The chart below shows where to start for each.
| New Ford | New Lincoln | Used Vehicles | Ford Blue Certified | |
|---|---|---|---|---|
| What's available | The full Ford lineup, plus custom factory orders and fleet models | Lincoln Aviator, Navigator, and Nautilus | Vehicles from multiple makes, including under-$15K, CARFAX 1-Owner, and 35+ MPG selections | Ford Blue Certified vehicles |
| Shop online | New Ford inventory | New Lincoln inventory | Used inventory | Ford Blue Certified inventory |
| Extra ways to shop | Custom order
Fleet vehicles |
Ask our team | Under $15K
CARFAX 1-Owner Over 35 MPG |
Ask our team |
| Test drive | Schedule a test drive | Schedule a test drive | Schedule a test drive | Schedule a test drive |
Does Gates Ford Lincoln sell new Lincoln vehicles?
Yes. We sell the new Lincoln Aviator, Navigator, and Nautilus at our Richmond dealership. You can browse current models in our new Lincoln inventory.
Can I custom order a new Ford?
Yes. Start on our custom order page, or call our sales team at 859-316-8416 with questions.
Do you sell fleet and commercial vehicles?
Yes. We have fleet pages for the F-150, Super Duty, Ranger XL, and Transit. Start with our fleet vehicles page or contact our sales team at 859-316-8416.
Do you have used cars under $15,000?
Yes. Our under $15K section shows used vehicles in that price range. You can also shop CARFAX 1-Owner vehicles and vehicles with over 35 MPG.
Do you sell Ford Blue Certified vehicles?
Yes. You can browse our Ford Blue Certified inventory online. Ask our sales team for details on the program for any vehicle you're considering.
Can I schedule a test drive online?
Yes. You can request a test drive with our online test drive form, or call our sales team at 859-316-8416.
Financing & Trade-Ins
What online financing and trade-in tools do you offer?
We offer online tools for pre-approval, pre-qualification, budgeting, comparing buying and leasing, and valuing your trade. The chart below links to each one.
| Tool | What it helps with | Start online |
|---|---|---|
| Get Pre-Approved | Apply for financing before visiting | Get pre-approved |
| Get Pre-Qualified | See where you stand before applying | Get pre-qualified |
| What's My Buying Power? | Estimate how much vehicle fits your budget | Check your buying power |
| Buy vs. Lease | Compare buying and leasing | Compare buy vs. lease |
| Value Your Trade | Get an estimate of your current vehicle's worth | Value your trade |
Final financing terms and trade values are confirmed by our finance team. Call 859-316-8416 with questions.
Can I get pre-approved before I visit?
Yes. You can apply for pre-approval online before you come in. Our finance department can also answer questions about your options.
Should I buy or lease my next Ford or Lincoln?
It depends on how you drive and how long you plan to keep your vehicle. Our buy vs. lease page walks through the differences, and our finance team can go over both options with you.
How do I find out what my trade-in is worth?
Use our online Value Your Trade tool to find out what your current vehicle is worth before you visit. That way, you know your full buying power before you shop.
Service & Parts
What service and parts options does Gates Ford Lincoln offer?
You can bring your vehicle to our service department, use Ford Pickup & Delivery, book Ford Mobile Service, or buy parts from our parts department. The chart below compares each option.
| In-Dealership Service | Ford Pickup & Delivery | Ford Mobile Service | Parts Department | |
|---|---|---|---|---|
| Where it happens | At our Richmond dealership | We pick up your vehicle and return it to you | At your location | At the dealership or ordered online |
| What's covered | Maintenance and repairs by factory-trained technicians with genuine Ford parts | Warranty and customer-pay service for drivable vehicles | Routine maintenance such as oil changes, brakes, batteries, tire rotations, wipers, and recalls | OEM Ford parts for DIYers and outside shops |
| Limits | Ask our team | Availability, distance, and drivable vehicles only | Availability and distance | Ask our team |
| Hours | Mon-Fri 8:00 AM-5:30 PM, Sat 8:00 AM-2:00 PM | Scheduled during service hours | Scheduled during service hours | Mon-Fri 8:00 AM-5:30 PM, Sat 8:00 AM-2:00 PM |
| How to start | Schedule service | Pickup & Delivery | Mobile Service | Order parts |
Pickup & Delivery and Mobile Service are limited by availability, distance, and dealer criteria and do not include parts or repair charges. Call 859-316-8419 for details.
What are your service and parts hours?
Our service and parts departments are open Monday through Friday from 8:00 AM to 5:30 PM and Saturday from 8:00 AM to 2:00 PM. Both are closed on Sunday. You can schedule service online anytime.
Do you offer Ford Pickup & Delivery?
Yes. Ford Pickup & Delivery is complimentary for service, and we pick up your vehicle and bring it back when the work is done. It depends on availability, distance, and dealer criteria, your vehicle must be drivable, and parts and repair charges are not included. See our Pickup & Delivery page for details.
What is Ford Mobile Service?
Ford Mobile Service brings a Ford factory-trained technician to your location for routine maintenance like oil and filter changes, brakes, batteries, tire rotations, wipers, and recalls. It depends on availability and distance, and parts and repair charges are not included. Learn more on our Mobile Service page.
Do you offer loaner vehicles?
Loaner vehicles may or may not be available. Ask our service team about loaner availability when you schedule your appointment.
Can I buy Ford parts if I do my own repairs?
Yes. Our parts department sells OEM Ford parts to DIYers and outside repair shops. You can order parts online or call our parts team at 859-316-8415.
Can I find tires for my vehicle online?
Yes. Our online tire finder helps you find tires that fit your vehicle. You can also check our service and parts specials before you book.
Electric Vehicles
Does Gates Ford Lincoln sell electric vehicles?
Yes. Gates Ford Lincoln is a certified Ford EV dealer, and you can shop the Ford Mustang Mach-E at our Richmond dealership. You can also research the Ford E-Transit on our model research page. Check our new Ford inventory for current availability.
Do I get a home charger when I buy a Ford EV?
Through the Ford Power Promise, you can get a complimentary home charger with standard installation when you purchase or lease a Ford electric vehicle. Terms apply, so ask our sales team at 859-316-8416 for details. Learn more on our EV charging page.
Where can I charge my Ford EV on the road?
Ford EV owners can access the BlueOval Charge Network for public charging. You can find and pay for charging in the FordPass App using Ford Connected Navigation. Our EV charging page has more details.
Why should I buy from Gates Ford Lincoln?
At Gates Ford Lincoln, you're treated like family, not just a number. We're part of the Gates Auto Family, car people since 1915, and our care continues after the sale with factory-trained technicians, genuine Ford parts, and complimentary Ford Pickup & Delivery for service. Watch the video to learn more about buying from our Richmond dealership.